Service Drive Revolution with Chris Collins
Business:Careers
In this episode of Drive By, Chris Collins and Christian answer a question from Josh, a young Service Advisor who has quickly progressed from express service to the main Service Drive at his Toyota dealership. Chris and Christian provide insights on how to successfully navigate this transition, emphasizing the importance of building relationships with customers, regardless of the type of service they require. They also discuss the challenges of a split floor system and offer advice on how Josh can continue to nurture the connections he's made with his express service customers. Tune in to learn valuable tips for express Service Advisors looking to take their skills to the next level in the main shop.
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Service Drive Revolution Announcement
The Secret to Exceptional Customer Communication in the Service Drive | SDR #291
Q & A | Making Service Contracts Easy
How to Build a Top Dog Service Team in Your Dealership | SDR #290
Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know!
Unreasonable Hospitality with Will Guidara | SDR #289
Be a Teacher, Not a Preacher: The Key to Effective Service Manager Training | SDR #288
Q & A | How Parts Managers Can Drive Service Sales and Boost Profits
How to Eliminate Comebacks: The Silent Killer in Your Service Department | SDR #287
Q & A | Overcoming Negativity from Staff After a Dealership Acquisition
Is Technology Hurting Your Service Department Communication? | SDR #286
Q & A | Advisor Pressured into Warranty Fraud: What Should They Do?
Are Video Inspections KILLING Your Service Sales? | SDR #285
Q & A | Are You Losing Customers Over Pricing?
Eliminating Negative Advisor Attitudes | SDR #284
Q & A | How to Set Customer Expectations for Service Delays
What To Do When Your Service Manager Isn't Cutting It | SDR #283
Q & A | Training Service Staff Without Sacrificing Output
How To Maximize Your Mobile Service | SDR #282
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