A plant on the brink. Labor unrest, safety issues, shaky quality, and a community that had lost faith. Steve Matteson stepped into that storm with almost no runway and chose an unconventional starting point: listen deeply, walk the floor, and build a system people actually believe in. What followed is a rare, practical blueprint for turning a failing operation into a proud, profitable, and resilient culture.We dive into the first 48 hours—hour-long one-on-ones, a real gemba tour, and the surprising p...
A plant on the brink. Labor unrest, safety issues, shaky quality, and a community that had lost faith. Steve Matteson stepped into that storm with almost no runway and chose an unconventional starting point: listen deeply, walk the floor, and build a system people actually believe in. What followed is a rare, practical blueprint for turning a failing operation into a proud, profitable, and resilient culture.
We dive into the first 48 hours—hour-long one-on-ones, a real gemba tour, and the surprising power of choosing leaders for connection rather than technical stardom. Steve Matteson explains how he ended “mandatory meetings,” made safety and quality everyone’s job, and installed a weekly cross-functional cadence with clear inputs and outputs. You’ll hear how accountability with dignity defused tension, why inviting injured teammates into root-cause problem solving changed behavior, and how a simple, employee-led newsletter amplified trust and momentum across a 1,000-person workforce.
• starting a turnaround with gemba and one-on-ones
• selecting leaders for connection over individual brilliance
• weekly cadence, “no surprises,” and cross-functional glue
• accountability with dignity and ending mandatory meetings
• teaching safety and quality as everyone’s job with PDSA
• physical renewal, 5S, TPM, and visible standards
• handling naysayers through open forums and union trust
• bold process change with single-pass mixing and stabilization
• documenting habits so culture endures beyond the leader
• faith shaping mindset, humility, and service
This is a masterclass in sustainable change. We trace physical renewal and 5S as symbolic turning points, TPM to reduce downtime, and a bold shift to single-pass rubber mixing backed by meticulous stabilization and transparent communication. Steve Matteson shares how he documented a repeatable operating model in 31 concise chapters, built quarterly off-sites for senior leaders, and prepared the culture to thrive long after he moved on. Underneath it all is a candid look at mindset and faith—guarding the mind in crisis, choosing the next right step, and leading with humility and purpose.
If you’re trying to revive a team, unify a divided workforce, or make improvements stick, this story gives you the practical moves and the human touchpoints to get there. Subscribe, share this with a leader who needs it, and leave a review with your biggest takeaway so we can keep equipping uncommon leaders.
Thanks for listening in to the Uncommon Leader Podcast. Please take just a minute to share this podcast with that someone you know that you thought of when you heard this episode. One of the most valuable things you can do is to rate the podcast and leave a review. You can do that on Apple podcasts, or rate the podcast on Spotify or any other platform you listen.
Did you know that many of the things that I discuss on the Uncommon Leader Podcast are subjects that I coach other leaders and organizations ? If you would be interested in having me discuss 1:1 or group coaching with you, or know someone who is looking to move from Underperforming to Uncommon in their business or life, I would love to chat with you. Click this link to set up a FREE CALL to discuss how coaching might benefit you and your team)
Until next time, Go and Grow Champions!!
Connect with me
View more
