In December of 2020, SolarWinds learned that they had fallen victim to hackers. Unknown actors had inserted malware called SUNBURST into a software update, potentially granting hackers access to thousands of its customers’ data, including government agencies across the globe and the US military. General Counsel Jason Bliss needed to orchestrate the company’s response without knowing how many of its 300,000 customers had been affected, or how severely. What’s more, the existing CEO was scheduled to step down and incoming CEO Sudhakar Ramakrishna had yet to come on board. Bliss needed to immediately communicate the company’s action plan with customers and the media. In this episode of Cold Call, Harvard Business School Professor Frank Nagle discusses SolarWinds’ response to this supply chain attack in the case, “SolarWinds Confronts SUNBURST.”
The Importance of Trust for Managing Through a Crisis
Lessons in Business Innovation from Legendary Restaurant elBulli
Amazon in Seattle: The Role of Business in Causing and Solving a Housing Crisis
Sustaining a Legacy of Giving in Turkey
How One Leader Overcame Career-Ending Adversity
How to Bring Good Ideas to Life: The Paul English Story
How Could Harvard Decarbonize Its Supply Chain?
Apple’s Dilemma: Balancing Privacy and Safety Responsibilities
Can Second-Generation Ethanol Production Help Decarbonize the World?
Should Businesses Take a Stand on Societal Issues?
Can Sustainability Drive Innovation at Ferrari?
What Founders Get Wrong about Sales and Marketing
Tommy Hilfiger’s Adaptive Clothing Line: Making Fashion Inclusive
Building a More Equitable Culture at Delta Air Lines
How Should Meta Be Governed for the Good of Society?
How the United States Air Force Accelerated AI Adoption
Scaling Two Businesses Against the Odds: Wendy Estrella’s Founder Journey
The PGA Tour and LIV Golf Merger: Competition Vs. Cooperation
Can Remote Surgeries Digitally Transform Operating Rooms?
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
The Business
Skydeck