Mastering Feedback with the SBI Model: A Framework for Growth and Trust | Ep #125

In this episode of Building Better Managers, we explore one of the most essential tools in every leader's toolkit: giving effective feedback.

We introduce the SBI Model — Situation, Behavior, Impact, a practical, repeatable framework adapted from the Center for Creative Leadership. Whether you're delivering constructive feedback or reinforcing great work, SBI helps managers communicate with clarity, build trust, and foster real growth.

Through examples, breakdowns, and practical coaching tips, this episode guides leaders in creating feedback conversations that are consistent, specific, and authentic — the foundation of high-performing teams.

Key Takeaways:

• Feedback is not about correction — it's about raising awareness.
• The SBI Model offers a simple structure: Situation, Behavior, Impact.
• Composure is critical — never deliver feedback when emotional.
• Constructive feedback should be two-way and solution-focused.
• Positive feedback builds trust and rewires the brain for success.
• Managers should spend more time reinforcing what's working than correcting mistakes.
• Effective feedback drives performance, culture, and leadership growth.

Learn More:

For leadership coaching, development programs, or AI-enhanced learning tools to support your managers, visit newlevelwork.com.

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