Leading with Love with Bob Chavez, Former CEO of Hermès Americas

Can love be a serious strategy in today’s high-pressure business environment?

In this episode of A Podcast About Leadership, host and AIIR Consulting CEO Dr. Jonathan Kirchner is joined by Bob Chavez, former President and CEO of Hermès Americas, and Jamie Ramsden, author and executive coach to both Jonathan and Bob.

Together, they explore a leadership philosophy centered on trust, care for people, and long-term commitment — a deliberate alternative to fear-based leadership and short-term thinking.

Drawing on Bob’s extraordinary journey — from his childhood on what he calls “the wrong side of the tracks” in San Antonio to his years at Princeton to stewarding one of the world’s most iconic luxury brands for more than two decades — the conversation reveals how timeless values, emotional courage, and focus can produce enduring performance in even the most competitive industries.

This episode is a masterclass in human-centered leadership — and a reminder that the most powerful force in business may still be the one leaders are most hesitant to name.

Key takeaways from the conversation include:

• Why leading with love is not soft leadership — and how it creates accountability, trust, and exceptional performance
• How Hermès sustained long-term growth by prioritizing patience, craftsmanship, and culture over short-term wins
• The role of storytelling and sense-making in helping organizations stay focused amid distraction and volatility
• What it takes to build culture as a living system — not a poster on the wall
• How leaders can challenge people to grow while creating psychological safety and deep belonging
• Why focus, trust, and care for people may be the ultimate competitive advantage in modern leadership

Whether you lead a global organization, a growing team, or yourself, this episode offers a powerful reframing of what leadership can look like when it is grounded in humanity.

To learn more about AIIR Consulting and its executive coaching services, visit www.aiirconsulting.com.