What happens when all your strategies are just one-off plans, one-trick ponies that stop when they stop?
Something has to replace them, but you’re running out of ideas fast - not to mention money.
You need something sustainable, something that keeps your customers coming back for more every time.
And you can build it with data analytics-powered customer experience.
Meet Yvette Mihelic Yvette’s Role as a Customer Experience Leader at John HollandYvette Mihelic is the Director of Customer Experience at John Holland. From humble beginnings 70 years ago, John Holland has been driving positive change in Australia. It is now one of the nation’s leading integrated infrastructure, transport and property companies. From the Parliament House to the Alice to Darwin Rail Link, from the MCG’s Great Southern Stand, the new Sydney Football Stadium to the Sydney Metro, they’ve had a hand in building the Australia we all know and love today.
Yvette’s Other Work in Customer ExperienceYvette is a customer experience senior executive with over 25 years experience leading large and complex businesses across industry and sector. Her expertise has been sought out globally. In addition to this, she has presented thoughtful and insightful pieces for forums and summits across a wide range of topics - all centred around strategy design, development, and implementation.
Other than her work with John Holland, Yvette is also the Executive CX Strategist and Consultant at her own company, Yvette Mihelic CX Strategy Consulting. Here, she provides specialised and expert advice to organisations looking to transform their business performance leveraging customer experience. Yvette is also a Board Member of Adelaide Metro Operations, and one of only 29 Australians who carry the international accreditation of Certified Customer Experience Professional, and is part of the CXO Board.
Customer Experience, Data Analytics, and Sustainability In this exclusive analytics podcast episode, Yvette shares:If you are an analytics professional looking to implement sustainable commercial benefits through data analytics-powered customer experience in your business, this is the episode you do not want to miss.
--- Send in a voice message: https://podcasters.spotify.com/pod/show/analyticsshow/messageE137 - Bob van Luijt - Disrupting Giants: Building Open-Source Platforms & Communities
E136 - Matt Watson - Outsourcing Software Developers Globally: Navigating the Generative AI Impact
E135 - Christopher Durre - Facial Recognition & AI: Safeguarding Medication Safety in Healthcare
E134 - Neil Sahota - Driving Innovation: Unlocking the Secret to Thinking Differently in an AI World
E133 - Sutowo Wong - Empowering Business Decisions in Healthcare through Data Strategy: Lessons from Singapore
E132 - Yann Barbarroux - Revolutionising Cargo Insurance: How Blockchain & Predictive Analytics Are Filling the Gaps in Coverage
E131 - Michaela Shea - Bridging the Gap: Building a Data-Driven Culture & Engaging the Tech Team in Business
E130 - Jacob Hill - Interview with an AI, Inside the Game-Changing Role of Generative AI in Social Media Marketing
E129 - Emmanuel R. Goffi - Creating Ethical & Diverse AI: Insights from a French Air Force Veteran & Global AI Ethics Co-Founder
E128 - Judson Rollins - Driving Revenue Growth in the Air and on the Ground: The Impact of Data Analytics in Cargo and Freight
E127 - Sara Harrup - The Pathway to Using Data Analytics to Relieve Hunger & in the Business
E126 - Taimoor Khan - Using Data Analytics to Improve Customer Experience & More in the Marketplace
E125 - Dr. Ramendra Singh - The Role of Data Analytics in Performance Media and Marketing
E124 - Jason Tan - Can AI Replace Human Artists? Comparing AI Image Generators
E123 - Harry Chan - Utilising Data Analytics, AI, ML, & RPA in Private Healthcare
E122 - Kari Jones - Improving Performance & Encouraging Innovation with Data Analytics & Emerging Tech
E121 - Dr Adam CHEE - How Data Analytics is Taking Us to the Next Frontier of Healthcare
E120 - Harjot Singh - Data Analytics at the Core of Digital Transformation
E118 - Michael Dart - A Future of Renewable Energy and the Role Data Analytics Plays
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