In this compelling episode of the Close It Now podcast, "Behind The Smokescreen," Sam Wakefield explores the nuanced art of permission-based selling, a technique essential for HVAC sales professionals aiming to navigate customer interactions more effectively. Sam dives deep into the psychology of the fight or flight response, revealing how traditional sales approaches can inadvertently trigger defensive reactions in homeowners. Through expert insights and practical advice, listeners will learn how to craft questions that seek permission, thereby fostering a sense of respect and collaboration in sales conversations. This episode not only demystifies the dynamics of customer engagement but also equips HVAC salespersons with the tools to create a more conducive environment for decision-making, ensuring clients feel heard, respected, and part of the sales process. Tune in to discover how to transform your sales approach and achieve better outcomes by making simple yet impactful adjustments to how you communicate with potential clients.
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