Owning the tech stack with David Gibbs, the former CEO of Yum! Brands

2026-04-14

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Leaders developing new tech stacks wonder: should I build, or buy? David Gibbs says: both. At Yum! Brands (parent company of KFC, Pizza Hut, Taco Bell and Habit Burger & Grill), he developed a centralized tech stack that integrates AI into every part of the customer experience. It’s a revolutionary move, but it didn’t happen overnight. David Gibbs shares the decade of evolution it took to bring AI innovation to Yum’s restaurants and franchisees around the world. And maybe more importantly, how he...

Leaders developing new tech stacks wonder: should I build, or buy? David Gibbs says: both. At Yum! Brands (parent company of KFC, Pizza Hut, Taco Bell and Habit Burger & Grill), he developed a centralized tech stack that integrates AI into every part of the customer experience.

It’s a revolutionary move, but it didn’t happen overnight. David Gibbs shares the decade of evolution it took to bring AI innovation to Yum’s restaurants and franchisees around the world. And maybe more importantly, how he led this transition, prioritizing risk-taking and moving fast.

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