Deep Listening - Impact beyond words - Oscar Trimboli
Business:Careers
Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers.
Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology.
Brown provides insights into how Authenticx's platform helps organizations unlock valuable insights and drive innovation through listening. She concludes by offering three key questions that organizations should ask when evaluating suppliers of systems for listening at scale.
Amy Bown
Authenticx
Authenticx's Eddy Effect
how to listen – the most comprehensive book about listening in the workplace – visual edition – print & digital version
how to listen - visual edition - the back story
the hidden clues when you listen well in low trust group meetings
adaptive workplace listening and why its different from active listening
how to think and listen like the team at pixar animation Heidi Rosenfelder Jamie Woolf
a visual summary of how to listen - the most comprehensive book on listening in the workplace based on research with over 28,000 people
the significant ramifications of your work environment on listening
the power of effective listening in spontaneous conversations with Matt Abrahams
how to listen when you will never be able to fix it
The cost of NOT listening
the importance of noticing when to listen for difference, not for the familiar - Aubrey Blanche
Beyond the CVs, how to listen for the breakthroughs in bioscience.
a live debrief - how to create a profound team workshop with listening
Deep Listening Ambassador Update and congratulations to our winners
how to effectively listen to what employees mean rather than what they say with Bryan Adams
how to listen to what boards and executives value in internal communications with Jenni Field
The Why, how, what and who of the Deep Listening Ambassador Community
The Assumptions That Stop Us From Listening Well
Listening to you - a summary of your survey feedback and actions
The sophisticated and paradoxical power of deciding if and when to listen
how to listen - discover the hidden key to better communication - the most comprehensive book about listening in the workplace
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Reaching your Goals
Insights@work
The Ken Coleman Show
David Goggins Motivational Speech
The Cardone Zone