Welcome to a new update on marketing and technology! In this week’s episode: Spotify closes a podcast deal with the Obamas, Wallmart is testing in-home grocery deliveries, Amazon is launching a fashion app to find clothes online based on your photos, insurance startup Lemonade is coming to Europe and research shows that the patience of online consumers is limited to just three clicks.
CX Update #20: customer satisfaction at Airbnb, building empathy and more!
CX Update #18: Mental flexibility, Victoria’s Secret and many more!
CX TRENDS FOR 2024
CX Update #17: customer loyalty, effective empathy and many more!
CX Update #16: Personal AIssistants, frontline staff and many more!
CX Update #15: Friction hunter, non negotiable rules and many more!
CX Update #14: Artificial empathy, opposing interests and many more!
CX Update #13: AI buying behavior, understanding customer feedback and many more!
CX Update #12: Communities, human skills and many more!
CX Update #11: New phase of personalization, the benefits of chatGPT and many more!
CX Update #10: Customer Experiences stories about Le Louvre, Disney and many more!
CX Update #9: The importance of micro decisions in cx, the never normal customer and more!
CX TRENDS FOR 2023: the rise of empowered CX, bright cx and more!
CX Update #8: The 90% tech experience, impact on the world with your customers and more!
CX Update #7: CX is NOT a Christmas Tree, The open door effect and more!
CX Update #6: Time to Tik-Tok'ise your interfaces, create a customer culture and more!
Interview with Alexis Lebedoff: Country director Meta Belgium
CX Update #5: Customer experience in times of high inflation, How lululemon is re-thinking customer loyalty and more!
CX Update #4: The power of moments, Web3 is NOT a pot of gold and the wait'o'graphers from Hilton
CX Update #3: customer benefits of web3, your influence horizon and more!
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