In a recent ALM Pacesetter survey, the report found "that innovators among professional services providers are grappling less with technology installation and more with process and culture reengineering." We sit down with one of the people behind that report, Tomek Jankowski, Director, ALM Intelligence Pacesetter Research, and dive into the ways law firms and in-house legal departments are working to change the cultural roadblocks to advance innovation and improve overall client experiences. We discuss some specific examples of firms going to great lengths to improve their interactions with clients, but that Jankowski reminds us that it doesn't take a Moon Shot project to improve overall satisfaction with your clients. Sometimes, it is as simple as talking with your clients.
Tomek Jankowski also sees a future filled with challenges over the next few years with financial, social, and global political issues bringing back old Cold War problems than not many lawyers today experienced first-hand like he did.
Links Discussed:
Crystal Ball Question:
This week we continue our crystal ball answers from the recent Legal Value Network eXperience conference in Chicago. This week we have Damien Riehl from Fastcase and SALI discussing the need for a true organized method of allowing legal vendors, attorneys, clients, and governments to label and share information.
Contact Us:
Twitter: @gebauerm or @glambert
Voicemail: 713-487-7821 (note the NEW NUMBER!)
Email: geekinreviewpodcast@gmail.com
Music: Jerry David DeCicca
Catching Up on AI Agents, and Agentic Processes
Love and Legal Tech: Alexis Hayman and Jeff Niemczura
Artificial Lawyer's Richard Tromans: Back to Work!
2024 Trends Report: Dynamics Shaping the Future of Legal w/CounselLink's Kris Satkunas
Jorn Vanysacker & Jeroen Thierens from Henchman: We Are Building the "Chief of Staff" For Each Legal Professional
Vlex Pushes Legal Tech Boundaries with New Features and Top Talent
Bloomberg Law Acquires Dashboard Legal to Enhance Legal Workflow Solutions - Joe Breda and Mat Rotenberg
Exploring the Intersection of Generative AI and Cybersecurity at ILTA EVOLVE - Ken Jones and Josh Smith
Love and Legal Tech: Karen Dunn Skinner and David Skinner of Gimbal Consulting
Love and Legal Tech - Kate Boyd and Ryan McClead of Sente Advisors
Kelly Griswold of Onna on the Fundamental Investments Needed in Data Management
Love and Legal Tech - Jillian Bommarito and Michael Bommarito of 273 Ventures
LegalWeek 2024 Special Part Five - Dan Lear from LegalTrack
Love and Legal Tech - Chris Ford and Nikki Shaver of Legal Technology Hub
Pablo Arredondo on the One-Year Anniversary of CoCounsel
Love and Legal Tech: Ab and Priti Saraswat
LegalWeek 2024 Special Part Four: Joshua Lenon from Clio
Love and Legal Tech: Sonja Ebron and Debra Slone of Courtroom5
LegalWeek 2024 Special Part Three: Bill Piwonka of Exterro
Love & Legal Tech: Cassie Vertovec and Alex Macdonald
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