Jonah Staw is the Head of Ultimate Ears Custom Earphones, a division of Logitech which is tasked with creating bespoke, customised, audio products. In this episode, he takes us behind the scenes of how you deliver customised products at scale, and shares some tips on how to unlock great experiences in the most unexpected ways.
Â
Resources mentioned:Â
Joe Roganâs Elon Musk interview (podcast) The Sixth Man (book), by Andre Iguodala. Michael Momsen (LinkedIn) Adam Jaffrey (LinkedIn)Â
Key takeaways (starts at 31:27):
Sell your âwhyâ and not your âwhatâ. Keep iterating. Always be on the lookout for ways to unlock a customer experience. Embrace a growth mindset.A radically different approach to the aged-care sector
How Australia's leading pharmacy chain manages CX
What you can learn about CX from the aged care sector
The secrets behind Flybuys' 25 years of success
How Bunnings maintains a 90% staff retention rate
Turning your customers into your greatest marketing asset
Why Lush radically empowered their front-line teams
BONUS: We're back for 2020 with some special announcements
How to spend $129M on customer experience transformation
Why HubSpot killed the sales funnel
Your 101 guide to STORYTELLING in business
How to improve your NPS 126 points in 9 months! | Local Land Services, Executive Director of Strategy and Engagement, Carolyn Raine
Putting âcareâ back into healthcare experiences | Clinic Mastery, CEO, Ben Lynch
How to remove friction đ and improve customer loyalty đ | Friction, Author, Roger Dooley
Why an obsession with quality really matters | Gelato Messina, Founder, Nick Palumbo
How to deliver 20,000 personal experiences every day | Madison Square Garden, Director of Guest Services, Joe Picco
Four mega-themes from 40 interviews with world-class CX leaders â Introducing the the Customer Experience Flywheel
Celebrity chef Neil Perry on creating memorable hospitality experiences đŽ | Rockpool Dining Group, Culinary & Brands Director, Neil Perry
How to raise prices and keep customers happy! | ProfitWell, Co-Founder and CEO, Patrick Campbell
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Right About Now with Ryan Alford
The Marketing Secrets Show
The Agile Brandâą with Greg Kihlstrom
B2B Agility⹠with Greg Kihlström
The Goal Digger Podcast