Changing the Change Management Conversation with Dr. Lynn Kelley

Meet our guest:

Dr. Lynn Kelley has carved a path marked by executive leadership roles in manufacturing, engineering, supply chain, transportation and continuous improvement across diverse industries at a global scale. Lynn served as Senior Vice President of Supply Chain and Continuous Improvement at Union Pacific Railroad, and now serves as a Senior Advisor to BBH Capital Partners, where her expertise helps fuel the firm's investment endeavors.

Before her tenure at Union Pacific, Lynn held the position of Vice President of Operational Excellence at Textron, earning her a seat at the executive leadership table. Armed with a PhD in evaluation and research, Lynn also taught university-level statistics courses. Prior to her foray into academia, Lynn served as the Executive Vice President and Chief Operating Officer of Doctors Hospital.

Throughout her career, Lynn has forged a trail of achievement by expertly guiding organizations through change management initiatives. Lynn's practical methodologies have consistently delivered operational excellence that engages employees and surpasses customer expectations. Lynn is a sought out international speaker and wrote the Amazon best-selling book, Change Questions with John Shook, which describes their proven change management process.

In this episode:

Dr. Lynn Kelley discusses the importance of effective change management and shares insights from her book and website, Change Questions. She emphasizes the need for thoughtful planning and communication in order to successfully navigate change. Dr. Kelley also addresses the challenges of change fatigue and the impact of the pandemic on our perception of change. She highlights the role of leadership and communication in driving successful change initiatives and offers practical strategies for sustaining change. Additionally, she discusses the value of curiosity and research in understanding and implementing change.

Connect with our guest:

https://www.linkedin.com/in/lynnkelleychange/