#216: The Future of Operations: Leadership, Innovation & the Never Settle Mindset with Steffen Lang of Novartis

*Hosted by Radu Palamariu*

Steffen Lang runs operations for one of the world’s most impactful pharma giants, Novartis, leading over 20,000 associates globally. He started in R&D and now oversees the delivery of life-saving medicines at near-perfect service levels. In this episode, we explored how he built a product-centered, resilient supply network, embraced AI in manufacturing, and tackled the real-time complexity of personalized therapies. We dive deep into leadership, dual supply chain strategies, and how a "never settle" mindset transforms global healthcare.

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