Grow! Business Podcast w/Cory Mosley
Business:Entrepreneurship
Show Notes:
In this podcast episode, Cory Mosley and Lon Graham focus on the critical role of customer experience in business success, particularly in car dealerships and high-end restaurants. They discuss the negative impact of poor recognition and service and the benefits of positive interactions, including customer loyalty and brand reputation. Cory and Lon highlight the need for businesses to actively manage customer expectations, monitor online reviews, and respond appropriately to feedback. They stress the importance of understanding and meeting customer needs, creating a welcoming atmosphere, and the potential damage of negative experiences. The episode also promotes the book “Ridiculously Simple Customer Experience” and underscores the value of targeted feedback and follow-up interviews to improve service quality.
Timestamps:
Bullet Points:
Disclaimers
The Dangers of Stupid Policies in Business
5 Tips for Small Business Owners to Enhance Communication
Overcoming the Fear of Undercharging in Your Business
The Most Effective Strategies for Building Credibility and Authority in Niche Markets
Understanding Thought Leadership: Creating Valuable Content for Business Growth
AI and Content Creation: Walking the Tightrope of Authenticity and Personalization
The Power of Self-Promotion In Business
The Importance of Mentorship: A Candid Discussion
Effective Strategies for Dealing with Gatekeepers in Sales
Maximizing Business Growth Through Effective Networking
5 Signs It's Time to Update Your Branding
How to Embrace Setbacks for Small Business Growth
Resilience and Reflection: Navigating the Journey of Small Business Ownership
Outmaneuvering the Competition: Mastering the Art of Business Differentiation
The Critical Role of Lifelong Learning and Flexibility in Business Expansion
Navigating the Complexities of Hiring and Collaborating with Freelancers in Business
The Importance of a Structured Sales Process
Adaptability In Business
Strategic Partnership In Business Growth
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