Inside Tech Comm with Zohra Mutabanna
Technology
Prepare to step into the future of technical writing as we explore the ground-breaking intersection of AI and technical communication with Caity Cronkhite, CEO of GoodWords. As an entrepreneur and subject matter expert, Caity offers invaluable insights on how AI is revolutionizing the process of technical writing.
While we touch upon the empowering facets of AI, Caity shares with us the valid concerns on data protection and risk understanding that are presented with AI.
We also delve into the controversial topic of AI replacing staff in the technical communication space – a future that seems more probable than ever. What does this mean for you as a writer? Caity shares her expert advice on how to gain exposure and experience with AI tools and how to navigate the risks associated with them.
Guest Bio
About the founder: Caity was born and raised on a remote farm in rural Indiana. She eventually left her prairie roots to attend Carnegie Mellon University, where she received a degree in Technical Writing and Communication. After college, Caity went west—first to the San Francisco Bay Area, then to Seattle—to start her career as a technical writer and, eventually, an entrepreneur. She is passionate about using her personal and professional experience to uplift others, including advocating for increased labor and wage protections for freelance workers and creating a company that empowers its employees with meaningful career opportunities no matter where they live.
Caity currently lives in Seattle, Washington. When she’s not running her company, she enjoys gardening, bodybuilding, road trips, mentoring, and restoring her historic Seattle home.
About the business: Caity Cronkhite is the founder and CEO of Good Words LLC. Good Words is the premier technical writing and communications consulting firm, delivering ongoing strategic, management, and implementation support for our clients’ technical writing needs. Good Words’ consultants bring their concise and accurate writing skills and ongoing strategic plans to streamline even the most complex communications for some of the most technically sophisticated companies across industries, from Fortune 500 companies to 5-person startups. For more information, visit us at www.goodwordswriting.com.
Some resources worth checking out:
Show Credits
Show notes generated by AI and curated by me.
S5E5 Mastering AI-enhanced Content Creation using Retrieval-Augmented Generation (RAG) with Manny Silva
S5E4 Mastering Project Management as Content Creators with Kieran Morgan
S5E3 Regulated Content: Enhance compliance and collaboration with Quark Software
S5E2 Innovative Tool To Keep Docs in Sync with Your Product with Manny Silva
S5E1 Redefining Note-Taking and the Art of Knowledge Organization with Jorge Arango
S4E10 Optimizing Visual Content in Technical Documentation with Daniel Foster
S4E9 A Deep Dive into Universal Design and Accessible Content with Lindsey White
S4E8 Redefining Content Creation with AI with Matt Thomas
S4E7 Bridging the Gap: How AI is Reshaping Technical Communication with Ryan Boettger
S4E6 Empathy and Innovation in the Age of AI and Remote Work
S4E5 Navigating the Future of AI-Driven Writing with Kathleen Majorsky
S4E4 AI and Tech Comm - Using ChatGPT Smartly to Enhance Your Career with Shaughn Kern
S4E3 AI Translation - Dos and Don'ts with Markus Seebauer
S4E2 Content Research for Better UX with Erica Jorgensen
S4E1 Partner up with Artificial Intelligence (AI)
S3E9 Smart Strategies for Saving Costs with Machine Translation and Going Global with Lisa Zarfl
S3E8 Through the Lens of a Scrum Master - Speak Up and Advocate for Yourself with Jennifer Savage
S3E7: Documentation is your Frontline Defense - Find Out How with Caity Cronkhite
S3E6: Embrace Discomfort and Challenge the Status Quo for Advocacy and Visibility with Swapnil Ogale
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