We live in an era of instant gratification—and it’s redefined the customer experience. Guests discuss how technology has changed customer expectations and the innovations that are helping organizations provide faster, more personalized service.
Sindhu Joseph, CEO and founder of CogniCor Technologies in San Francisco, California, USA, outlines how artificial intelligence can help organizations deliver on-demand customer service.
Members of the PMO team at Triglav Group in Ljubljana, Slovenia explain how digitizing and centralizing customer data helped transform Triglav’s customer experience.
Borislav Tadić, PMP, vice president responsible for transformation and board member support for data protection, legal and compliance at Deutsche Telekom in Bonn, Germany, discusses how taking a more holistic approach—and getting every department involved—can help an organization offer a better customer experience.
Key Themes:
[00:23] Evolving customer expectations
[02:46] How AI can enhance customer service
[06:13] Creating more customized customer interactions
[08:14] Case study: Triglav’s digital transformation
[12:57] Delivering transparency, personalization, simplicity
[15:03] Taking a holistic approach to customer experience
[17:48] Simplifying processes creates better customer experiences
Using Technology to Make a Positive Social Impact
How Project Teams Are Building Climate-Resilient Infrastructure
Advancing Your Project Management Career in 2024
Support System: Empowering Project Professionals to Find Better Ways of Working
Women in AI: Pursuing Project Careers in Tech
Level Up Your Project Management Career with Continuous Learning
How Volunteering Can Transform Communities—and Your Career
AI Projects: The Big Benefits for Organizations
Project Professionals Making a Positive Impact
Space Projects: Managing Innovation, Risk and Change
Promoting Diversity and Inclusion in Project Teams
How to Promote Well-Being on Project Teams
Remote Leadership Tips: Developing Power Skills and Your Career
Tips for Using Generative AI Tools in Project Management
Strategic Alignment: The Secret to Project Success
Overcoming Burnout and Change Fatigue
How Project Leaders Can Boost Their Personal Branding
Project Leaders Embrace New Ways of Working
The Rise of Value Streams and AI in Agile Approaches
Cutting-Edge Technologies in Construction Projects
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