Difficult Conversations Planner: How to Prepare, Deliver & Follow Up Like a Pro | Ep. #128

2025-11-18

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In this episode of Building Better Managers, produced by New Level Work, we dive into one of the most stressful and avoided parts of leadership: the difficult conversation. Whether you're giving tough feedback to a direct report, navigating a peer conflict, or even managing up, these high-stakes dialogs can easily go off the rails. But they don't have to. We break down a practical two-part planning system to help you move from confrontation to collaboration—without losing your cool. You'll l...

In this episode of Building Better Managers, produced by New Level Work, we dive into one of the most stressful and avoided parts of leadership: the difficult conversation.

Whether you're giving tough feedback to a direct report, navigating a peer conflict, or even managing up, these high-stakes dialogs can easily go off the rails. But they don't have to. We break down a practical two-part planning system to help you move from confrontation to collaboration—without losing your cool.

You'll learn:

✔️ Why 90% of your success is determined before you say a word

✔️ A 7-step internal audit to manage your emotions and clarify your goals

✔️ How to structure your message using the SBI model (Situation, Behavior, Impact)

✔️ The art of firm, neutral delivery—without judgment or heat

✔️ How to collaborate on real solutions and lock in accountability

✔️ Tips for staying focused when the conversation gets derailed

This isn't just theory—it's a full blueprint for turning high-anxiety moments into high-impact leadership.

Learn more

For coaching programs, leadership training, or AI-enhanced tools to support your managers, visit newlevelwork.com

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