The Future of Internal Communication
Business
In this episode, hosts Cat Barnard, Jen Sproul and Dom Walters are joined by Chris Carey and Christina Dolding from Axiom Communications. The guests discuss the importance of colleague experience and its impact on attraction, retention, and business transformation. They emphasize the need for organisations to focus on the entire colleague journey, including pre-joining, onboarding, and post-honeymoon periods. The distinction between engagement and experience is highlighted, with experience being seen as more strategic and intentional. The role of internal communication in designing and improving colleague experience is emphasised, with a focus on listening, co-creation, and authenticity. The future of colleague experience is seen as more intentional and focused on managing life events. The conversation highlights the importance of listening and understanding in employee engagement. It emphasises the need for organisations to truly listen to their employees and take action based on their feedback. The discussion also explores the concept of designing the employee journey and the role of technology, HR processes, and leadership in shaping that journey. Training leaders and supporting line managers in communication are identified as crucial factors in delivering a positive employee experience. The conversation concludes with a focus on the potential benefits of investing time in employee engagement and the importance of considering the human journey in policy design.
Takeaways
About Chris Carey
With more than 25 years in employee communication and engagement – the past 20 at the helm of Axiom after holding top corporate communication posts with several multinationals. As a consultant, I help organisations communicate with and engage their people, especially during times of change. I also devise and deliver communication skills training to help people become better communicators and am a seasoned facilitator of conferences and other live events. I’ve designed and delivered a wide range of employee engagement workshops for CEOs and frontline staff alike in organisations across sectors including pharmaceutical, manufacturing, retail, travel, banking and charities. When I’m on stage facilitating a big event, I like to use a high-energy, high-impact facilitation style to make the event live long in the memory. I’ll engage your audience and hold their attention – and then get them to identify and commit to pragmatic actions they can take when they get back to the office or factory floor.
https://www.linkedin.com/in/chriscareyaxiom/
About Christina Dolding
I have enjoyed over 30 years partnering with people and teams in the corporate world, focusing on both customer and employee experience. I have led and delivered transformation programmes which created outstanding, award winning colleague and customer centric journeys. I strongly believe delivering great, consistent and intentional colleague experiences is, without doubt, the route to delivering the highest possible level of customer experience. Over the years, I have designed and implemented a wide variety of innovative and creative end-to-end solutions that deliver remarkable results, whilst also achieving substantial cost benefits.
By translating the tools, techniques and training used extensively in the world of customer experience, I ensure the voices colleagues are heard and their diverse insights harnessed to positively impact the things that matter most to them and their stakeholders.
https://www.linkedin.com/in/christina-dolding-ccxp/
Ethics, internal communication and 21st century business with Roger Steare
Exploring Practical Use Cases For Generative AI With Alex Fahie
The Listening Organisation
Opportunities for internal communicators in the future of work with Janet Hitchen
Celebrating 75 years of IoIC
Exploring business sustainability with Diane Osgood
Exploring 2024 labour market and employment trends with Neil Carberry
Trend Spotting: Risks and Opportunities for Internal Communication in 2024 with Steve Wells
BONUS EPISODE – A conversation with IoIC CEO Jen Sproul
S8, E6: Embracing organisational agility in the future of work with Perry Timms
S8, E5: Navigating the political role ahead with Dr. Iain Wilton
S8, E4: How internal communication builds great organisational culture with Scott McInnes
S8, E3: Leading in extreme circumstances with Ineke Botter
BONUS EPISODE – Exploring the Song of Significance with Seth Godin
S8, E2: Sustainability is an inside job with Illana Adamson
S8, E1: Nurturing bloom in work and life with Dan Pontefract
BONUS EPISODE – Exploring the IC Index with Susanna Holten
S7, E6: The evolution of internal communication with Katie Macaulay
S7, E5: The transformation opportunity for internal communicators with Kevin Green
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
HCI Leadership Revolution
The Ramsey Show
Planet Money