This week’s guest is Shep Hyken. Shep is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home and The Convenience Revolution. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program!)
In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!
For more, visit https://hyken.com.
Originally streamed live on Thursday, July 29, 2021.
Destination: Heroic Success
Destination Punk XL (Xperience Leadership)
Destination: Customer Feedback Surveys that Don‘t Suck
Season 2 Launch - Joseph driving solo
Destination: Service Leadership with Christine McHugh
Destination: The Experience Economy with Joe Pine
Destination: The Educational Experience with Dr. Byron Ernest
Destination: The Brain with Dr. Rebecca Heiss
Destination: The Resilient Experience with Dr. Chris Recinos
Destination: Memorable Customer Experiences with Micah Solomon
Destination: Customer Experience Tools with Samantha Burns
Destination: The Volunteer Experience with Gary Bagley
Destination: Better Than Normal Customer Experiences with Joseph driving solo
Destination: Improvising Experiences with Eric Farone
Destination: Emotional Value with Joseph driving solo
Destination: The Creative Experience with Tracy Grammer
Destination: The Brand Experience with Suzanne Tulien
Destination: The Magic Experience with Brad Montgomery
Destination: Bringing People Together with Sarah B. Anderson
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
U.S Property Podcast
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
The Ramsey Show
Planet Money