Episode 47: Masterful mediation - insights into conflict with Ken Cloke.

Ken Cloke is a world-recognized mediator, dialogue facilitator, conflict resolution systems designer, teacher, public speaker,  author of numerous books and articles, and a pioneer and leader in the field of mediation and conflict resolution for over 40 years.

In this extensive episode our host William Corless speaks with fellow mediator Ken Cloke. William and Ken explore what it takes to practice masterful mediation. A range of aspects are covered in this episode:

• Holistic approach to mediation - where theory meets emotional intelligence
• Omni-partiality- where the mediators is being on both parties sides
• Radical Acceptance
• Skilful Questioning
• Our relationship with conflict
• Conflict in teams
• The role in mediation in a hybrid organisation
• Using clean language
• Conflict resolution system design
• The costs of conflict to an organisation

This episode was sponsored by The Mediation Foundation of Ireland, Europe's premier provider of certified mediation training. To become certified as a mediator contact MFI via the website www.mfi.ie