Amy Manning from LawGeex has been in customer success for over 10 years. She shares some amazing best practices. She believes the most important attribute of a CSM in today's world is "the ability to have difficult conversations." Give this a listen... you will learn a ton of stuff, best of which is what a "Force field analysis" is :). Thanks Amy!
Episode 06: Interview with Tobias Kederer (The Delivery Advisory Group)
Episode 5: Interview with Donna Weber (President of Springboard Solutions)
Episode 4: Interview with Emily Maldonado (Senior Director, Share Services - Dealer-FX Group)
Episode 2: Interview with Nancy Wilson (Implementation/Support Manager - App-Garden)
Episode 1 of 1: Interview with Peter Ord (beynd Founder)
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