Horton Hangout Podcast for Dental Professionals!
Health & Fitness
In this podcast Laura had the honour to hangout with Rachel Jackson.
Rachel is the founder of Superior Smiles in Knutsford, Cheshire. Her last 17 years have been a journey of discovery, learning, upskilling, and refining in the field of dentistry. She has over 12 years’ experience as a practice manager and treatment coordinator and 3 years ago she accomplished her goal of opening a practice where the patient is at the centre of every thought process. Having worked alongside many highly skilled clinicians in high-end private practices has given her the insight, knowledge and experience to work with her team in delivering a professional, positive, and comfortable end-to-end experience for every patient. Rachel is extremely passionate about dentistry and feels privileged to work within a profession where she can make a true difference to people’s lives.
Our listeners sent in some great questions around:
Laura and Rachel also discussed how important it has been to have clinical knowledge (of advanced procedures such as smile makeovers and rehab) in Rachel's role as a TCO, and practice owner.
Laura’s details:
horton-consulting.com
https://www.facebook.com/hortonconsulting
https://www.linkedin.com/in/laurahorton/
https://www.instagram.com/laurahorton1
Rachel’s details:
https://superiorsmiles.co.uk
https://www.instagram.com/superiorsmilesknutsford/
https://www.instagram.com/missrachelj/
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Cat Edney answers questions on the implementation of dental therapy into practice, how to successfully support the therapist and bring them into the team plus much more.
Mikey Bateman shares his hiring and firing tips, motivating a team plus how to deal with bad days
Meet Holly, from Social Drive answering your social media and branding questions
Being Kind, our end of season podcast
Bonuses for TCOs, handling a bad review and follow up systems for TCOs
Hanging out with us
Meet our 6th guest, we are delighted to hangout with Esther Hathorn!
Handling expectations and results for a new treatment coordinator, implications of late cancellations in a busy hygienist book, and adding employee benefits to recruitment advertisements
Meet our 5th guest for this bonus podcast. We were delighted to hangout with Dr Nadim Majid!
Offering finance in your dental practice, salary banding for the front desk and long term team members, tips for job interviews.
The impact of Smile Direct Club, employing hygienists, using a self-employed nurse for holiday cover
Bonus systems, social media engagement and the benefits of keeping in touch days. 3 questions we answered on this month's Horton Hangout podcast
Getting the team on board with treatment coordination, start and end of day checklist and dealing with sickness
Special Guest Edition - Meet Dr Andy Denny, multi disciplinary dentist and practice owner with Dentist wife Becky
Wedding fayres, staff questions on paying for travel for courses and paying for set up times
Special Guest Edition - Meet Dr Neil Gerrard and Fiona Gerrard. Practice owners, Dentist and Practice Manager - Location: Bristol, England
Recording staff hours and holidays, NHS UDA charges and giving up your contract, Brexit tips for fee increases and stock hoarding!
HR advice for dealing with lateness, a team that seems to have fallen apart, choosing a TCO for your practice and is your marketing budget right...
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