When you have a sense of URGENCY in your manner and tone, you SHOW your prospect that you’re keen and interested in them and their business. WITHOUT THIS, you turn-off your prospect away. NEVER have we experienced this MISSING with so many agents when we conducted a Secret Shopper report with ten agencies in Hawaii. If you want to know what NOT do...listen to this episode of the Secret Shopper Files.
Episode #10 - When the Phone RINGS...Ten WINNING Keys for the NEW Business Enquiry!
Episode #9 - TEN Worst Mistakes when taking the New Business Enquiry
Episode #7- The Sunshine Coast Files- When New Business Inquiry Conversation counts!
Episode #6- The Phoenix Files “Sorry...that’s not my job!”
Episode #5- the Wellington Files- ‘Please just take a look at the website’!
Episode #4- The Sydney Files- The STRUGGLE is real
Episode #3- Top Secret: The Orlando Files
Episode #2- (The Auckland Files) TEN Agencies: Staff Disconnect, ‘Too busy’ to GROW…Finding another $127,000 per year in fees
Episode #1- (14 Agencies) THE BIG Holes, The 'Low-Balling' and the Surprises!
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