Welcome to CX Insider’s 100th anniversary episode, showing you the best moments from our expert guests, full of exclusive insights, finished off with our funniest & best quick-fire question answers!
In this episode, we look at all the various different industries we have had on the podcast, featuring insights from:
Retail experts like Marc Montagne (Vacheron Constantin), Dominik Olejko (H&M), Lysa Hardy (Hotel Chocolat), Sham Aziz (Selfridges).
Automobile experts like Dr Clare Mutzenich (7th Sense Research), Andreas Shmelzer (Porsche Holding), Mats Bredbog (Volvo).
Financial / Banking experts like Donata Peksa (HSBC), Ubong Nkanta, Jorge & Javier (Santander), Andy Willmot (OneBanx), Piers Watson (NFU Mutual).
Finished off with the most iconic quick-fire questions from Katie Bowden (NEXA), Harry Ashbridge (Monzo), Andreas Shmelzer (Porsche Holding), Lysa Hardy (Hotel Chocolat), Andrei Calin (BCR Bank), Tom Darnell (Iris), Ty Givens (CX Collective), Jorge & Javier (Santander), Benoit Soucaret (Merkle), Sham Aziz (Selfridges), Andy Willmot (OneBanx), Mona Ibrahim (Bank of Egypt), Mats Bredbog (Volvo).
Join us on this trip down memory lane!
Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)
Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)
Patient Experiences & Future Regulations in the C*nnabis Industry – w/ Simon Erridge (CuraLeaf)
EV Innovations and the Merge of Physical & Digital CX - w/ Chris Warwick (Electromin)
Ownership of Data & AI Evolutions in Surveys – w/ Kelly Cormac (SurveyMonkey)
Crafting Moments of CX Magic - w/ Shep Hyken
How to Deliver Large-scale Technology Projects - w/ Simon Ronald & Laurence Leach (ACF Technologies)
Perfecting the Human Experience in a World of AI - w/ John Sills (The Foundation)
Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carothers (Cisco)
Preparing Customer Service for the Holiday Season - w/ Ty Givens (CX Collective)
Open Banking: The Shared Branch Model of the Future - w/ Andy Willmot (OneBanx)
Luxury Watches and the Rise of eCommerce - w/ Marc Montagne (Vacheron Constantin)
How Lean Six Sigma Enhances the Banking Experience – w/ Annie Mamigonians
Why is Patient Experience Overlooked in Healthcare – w/ Katie Bowden (NEXA)
Why Human Behaviour is VR’s Biggest Enemy - w/ Dr Clare Mutzenich (7th Sense Research)
The Sustainable Banking Dilemma - w/ Estrella Moya (Triodos)
Will Apple Vision Pro Reimagine the Customer Experience? | CXI Exclusive
Andreas Schmelzer (Porsche Holding): Hyper-Automation, the Next CX Boom?
Henriette Paus (DNB): How Norwegian Banks Are Breaking New Ground
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