[071] For the third instalment of the special #30Days2Grow interview series, Killian and Zoe are joined by Salon Maitre D’ Gavin Hoare, or as described by some, the 'master of all salon managers'. As a vital part of the management structure at the London-based salon Richard Ward Hair & Metrospa, Gavin runs the ultimate super salon with 90 staff, 1,200 clients per week and 250 innovative hair and beauty treatments and services. His unique and unrivalled talents as a leader and a ‘people person’ coupled to his background in hairdressing make him the ideal guest to not only discuss how to define and deliver the ultimate client experience, but also touch upon staff empowerment.
Links:
About Gavin Hoare
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Top Insights For Salon Success From The Phorest Salon Owners Summit 2018
Join The #30Days2Grow Salon Challenge (from April 1st to 30th, 2018)
Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!
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Read the transcript, or click here to request a personalised quote from Phorest Salon Software.
Kate Owens-Heins on Providing Sensory Safe Services & Creating Trust, Not Trauma
Katie Lowndes & Rowena Doyle on Boosting Retail Sales with Salon Events & Visual Merchandising (Rerun)
David Barnett on Charging What You’re Worth (Rerun)
Hellen Ward on Using KPI Data to Assess Staff Performance (Rerun)
Michael Yost, Dennis Gullo & Neil Ducoff on Purposeful Leadership and Planning Profit by Design (Rerun)
Sonia Magnier on Making Wellbeing a Priority, a Leader's Duty of Care (Rerun)
Britt Seva on Balancing Vulnerability and Self-Disclosure on Social Media (Rerun)
Live From the Salon Owners Summit 2024 With Nina Tulio
Live From the Salon Owners Summit 2024 With Tom Bentley-Taylor
Live From the Salon Owners Summit 2024 With Fry Taylor
Live From the Salon Owners Summit 2024 With David Meade
Between Alienation and Belonging: Quickfire Questions (Bonus)
Between Alienation and Belonging: Ronan Perceval in Conversation With Alex Bélisle-Springer
Pepper Pastor on the What, Why and How of Building of High-Trust Cultures (Part 2)
Pepper Pastor on the Stages and Importance of the Employee Lifecycle in Beauty Businesses (Part 1)
S08 Launches on February 19th, 2024
Geno Stampora on Leadership, Greatness and Beauty Beyond Boundary
Dr David Basketter on Patch Testing and the Allergy Risks of Hair Dyes
Steve Gomez on Resiliency, Leadership & Life Lessons Learned From Adversity
Daniel Johnson on the Power of Collective Action and Making Sustainability the New Industry Standard
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