On this episode of the Growing with Purpose podcast, host Paul Spiegelman speaks with Chelle Neff, CEO and founder of Urban Betty, an award-winning salon and spa with three locations in the Austin, TX area.
Chelle grew up without a lot of opportunity; her parents had her when they were very young, and didn’t have a lot to support her financially. But one opportunity Chelle did have, and took on wholeheartedly, was a cosmetology program offered through her high school. Seeing as this program was a fraction of the price of a standard cosmetology school, Chelle saw this as her chance at a path forward. Straight out of high school, Chelle began working at a Supercuts, and then moved up to higher end salons.
But during her time working for other salons, Chelle noticed a business pattern that she didn’t like. In most salons, stylists rent a chair with which to receive clients, but that rental comes with unexplained service fees. Not to mention an overall lack of transparency and connection with the owner of any given salon, and Chelle knew that the typical salon culture (or lack thereof) was something she wanted to change.
Tune into this episode to hear Paul and Chelle discuss Chelle’s rocky road to a successful business model, her passion for elevating the industry to be seen as a respectable career, and how she hopes to improve as a leader.
Show Notes:
4:53 - Being the change in the industry
10:51 - Building a sense of community
18:00 - “I want to elevate our industry”
22:45 - Growing pains
33:16 - “Please ask for help”
Ron Alvesteffer: Balancing Growth & Culture
Britt Wiedemann: A Teacher, Mountain Guide, and Restaurateur Walk into a Bar…
Tony + Tony Sr. Maione: Making a Father-Son Business Shine
Jean Pitzo: Building a Culture of Conscious Intelligence
Heidi Baumgart: Empathy and Elbow Grease
Eric Jones: The heavy lifting of purposeful leadership
Andrew Barry: Building a Culture of Learning
Jason Fried: ”Out-teaching” the Competition
Beck Sydow: Removing the Mask
Corey Rosen: Mailbag Episode - Dispelling the Myths of Employee Ownership
Carl Erickson: Give a Sh*t
Lauren Adams: Financials with Heart
Taylor Vanden Hoek: Problem-Solving Through Art
Devyn Bachman: On the Road Again
Lauren Eckhardt: ”You don’t have to be a celebrity to share your life journey.”
Aaron Montgomery: Making Car Dealerships Fun
Hai Nguyen: The Amateur Aficionado
Massimo Backus: Finding Integrity Through Vulnerability
Valerie Webster: Learning Through the Ups and Downs
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