Listen in as we speak with Being Space's Founder, Catherine Llewellyn, and discuss her greatest client horror story. In this episode, Catherine discusses disappointing traits and tactics of business executives that may prompt even loyal employees to resign.
During the 1980s, Catherine traveled the countryside as a trainer with her team. They were distinct from the sales team. The sales team would acquire clients, close deals, and contracts, and then brief Catherine's training team to execute the training.
They were assigned to conduct a two-day telephone sales training for a travel agency. Upon arrival, they were met with a derelict training room with walls full of plaster and a dusty, filthy floor – which they spent hours cleaning! Worse, upon the arrival of the participants, their faces were slack and utterly unhappy because (surprise!) they don’t perform telephone sales in their line of work.
It gets even worse as when they tried contacting the primary client, he was on holiday. It turns out that this client just didn’t want to be there for his employees’ reaction to letting them take telephone sales training. There just wasn’t any hope of breaking it to them gently. They were going to be handling telephone sales upon return, but Catherine’s team had to be the ones to give the news.
You are in for a treat with this episode full of surprising twists and valuable lessons. Get ready to explore what it takes to thrive in the business world and learn from both successes and challenges.
Morgan Friedman
Being Space
Catherine's Linkedin
Catherine's Facebook
That time when you’ve already spent $5 million only to be told they couldn’t commit (with Brandon Kirkpatrick)
That time when you’re trying to complete a massage only to be met with someone expecting you to do special services (with Suzy Hardy)
That time when you accidentally hire a psychopath who derails your business (with Robert Indries)
That time when you expected a fully formatted book for publication but ended up receiving a PPT presentation instead (with Lynita Mitchell-Blackwell)
That time when you just want to complete a project but cultural differences get in the way so you end up abandoning the project halfway through (with Colin Duff)
That time when you performed a routine investigation only to find out that the billing error was close to $40 million dollars (with Sam Drauschak)
That time when you thought you landed your miracle client and ended up in the depths of court’s hell… (with Ameet Khabra)
That time when you thought you’d receive a whole box of fully functional goodies but get slapped with the reality that you aren’t part of their inner circle to deserve it (with Irina Poddubnaia)
That time when you’ve been working your butt off for a project but your client decides to disappear off the face of the earth because he can no longer afford to pay (...) (with Sherrilynne Starkie)
That time when your client had a meltdown about her bridal look and you ended up not getting paid (with Kelsey Knutson)
That time when your client forgot to disconnect her Facebook and Instagram accounts but you unintentionally saw spicy “tea” from her DMs (with Anika Jackson)
That time when your client wanted to retire early, but his wife was spending $8k a month while he spent only $2k (with Robert Persichitte)
That time when you stepped in to put out the fires in a project, only to have the head of the project play matches and throw gasoline everywhere (with Mark Herschberg)
That time when your client didn’t pay his bill, and you ended up getting a 1000 word text from his new wife instead (with Matt Davis)
That time when your client and his business partners just assumed that each of them know what to do to build a high-rise building (with Jeremy Streten)
That time when your client was super happy to get a negative headline on UK’s biggest tabloid because to them, it’s still brand exposure (with Divya Patel)
That time when your client was upset about why she was in a small podcast, that only got 10,000 downloads for her episode (with Tom Schwab)
That time when a customer frequently visits your workplace and uses the “quality control” card to eat free cupcake samples (with Braden Cadenelli)
That time when the web guy suddenly went MIA because he’s going through an existential crisis (with Timi Orosz)
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
HCI Leadership Revolution
Human Capital Leadership
The Power of Music Thinking
BusinessWISE
Business Wars