Senior Vice President of Customer Experience at Masterbrand, Billie Jo Timm, speaks to David Hicks at TribeCX on how Masterbrand are putting CX first in the current climate.
TribeCX delves deeper into how Masterbrand have transformed their CX with the help of customers, strong listening and utilising cross-functional teams, the 'Do Now', 'Do Next', 'Do Later' opportunities and how they are seeking feedback from their clients to do better with their CX.
Customer Experience 3 - Book Release Promotion With Olivier Mourrieras
Top CX tips to meet customer expectations for airlines and travel industry, post-covid.
Practical CX - The actions to take now to thrive
Direct Line CMO Mark Evans on CX Bare Essentials
Transunion's Jill Herriott speaks to TribeCX on the Bare Essentials of CX
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