I often hear MSPs talk about innovation: but what does that mean? To get one answer, I invited an MSP CEO to join me in a conversation about the innovation that goes into being an MSP, and the impact such innovation has on the business and customers. I was able to do just that when Jimmy Puckett, CEO of SPINEN, entered the MSP Zone.
Being innovative does mean customers need to come along for the ride. What if some customers don't want what you are creating? Getting rid of problem clients, particularly those clients who do not embrace managed services, is not always easy.
Jimmy and I spoke about why MSPs may want to fire their clients, particularly if they do not want to evolve as technology evolves. We talked about innovation in the managed services profession. We also discussed how MSPs rely on their vendor partners to continuously evolve and develop new technologies to help MSPs maintain success.
Highlights:
The Great MSP Reset
Does EBITDA Matter for MSPs? Ep 276
Revenue Categorization: Why it Matters to MSPs
My advice for a growing MSP - Ep 274
What's in store for MSPs in 2024
Unmanaged vs Managed IT
Can MSPs be more proactive? Ep 271
There is No Recession in Managed Services Ep 270
Analysis of a Cyber Attack - Ep 269
Managed Services Opportunities around CMMC Ep 268
Poor MSP Growth May Not be Due to Lack of Sales Ep 267
MSP Zone Spotlight on Halo PSO - Ep 266
MSP Zone Spotlight - Travis Springer Ep 265
Control Frameworks: Which is right for you? Ep 264
Is MSP Growth Exaggerated? Ep 263
MSPs Cautiously Optimistic about AI - Ep 262
SEC Adopts Cyber Disclosure Rule - Ep 261
Is it better to be cyber secure or cyber resilient?
Ep 258 - The MSP Generation Divide
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