In this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging insights from recent research Optimizing Customer Service and Transforming the DNA of Your Customer Service Team , they will share:
Creating an Internal Framework with MS Companies
Making Change Management Mindful (Part 4): How to Train and Engage Employees in the Change
Making Change Management Mindful (Part 3): How to Effectively Communicate Change
5 Essential Truths to Become a KM Powerhouse
Making Change Management Mindful (Part 2): How to Manage Change
Making Change Management Mindful (Part 1): Leading Change and Preventing Fatigue
A Portrait of Successful DEI
Can You Measure DEI?
Trust and Transparency Are Key to DEI Commitment
Understanding Productivity: Where Organizations Go Wrong with Employee Monitoring
How to Unlock the Power of Neurodiversity with LaTrina Collins-Craig
Infusing Human Skills and Knowledge in Project Management with Ed Hoffman
Practical, Tactical Steps for Building Knowledge Graphs with Sara Nash
Moving Logistics Forward with Enrique Alvarez
How to Get Started with Knowledge Graphs with Andy Fitzgerald
Understanding Knowledge Graphs with Juan Sequeda
Tips for Conducting Good Research
Getting Knowledge Management Off the Ground with Jessica Malloy
The Science of Emotional Intelligence
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