Whether in her coaching and business, Patty Mara is always looking for the “shifting point”—the piece of the puzzle that opens up a new level of results.
Patti has spent over 20 years helping companies and individuals take a fresh look at the way they operate. This unique insight helps them reach their full potential, enhancing customer experiences and dramatically increasing their growth, customer retention, and profit.
She is the author of UpSolutions – Turning Your Team into Heroes and Customers into Ravings Fans; also the creator of The Profit Generator, Breaking Through Barriers and The Business Evolution Blueprint.
00:00 - The Go PROcast Welcomes Patti Mara
03:00 - We are Always Coaching when we are a Leader
04:00 - The difference between customer Service and a Customer Experience
05:00 - Shifting from Transactions to Relationships
09:00 - The Front-Facing team members are the key to a company's success
10:00 - Solving the problem that the customer doesn’t even know they have
10:40 - The Feedback-Loop
18:00 - Contact Patty and Up Solutions Book
https://www.pattimara.com
https://www.linkedin.com/in/pattimara/
https://www.facebook.com/pattimara
https://www.instagram.com/patti.mara/
Slight Edge Advantage With Guest Onno Koelman
Slight Edge Advantage With Guest Jim Steg
Slight Edge Advantage With Guest Larry Long Jr.
Slight Edge Advantage With Guest Benj Miller
Slight Edge Advantage With Guest Jeff Hoffman
Slight Edge Advantage With Guest Dinah Redhouse
Slight Edge Advantage with Guest Christine Kieffer
Slight Edge Advantage with Guest Robb Costimiris
Slight Edge Advantage with Guest Dennis Volpe
Slight Edge Advantage with Guest Chris Eddy
Slight Edge Advantage with Guest Bob Frare
Slight Edge Advantage with Guest Zach Rattner
Slight Edge Advantage with Guest Hakim Lakhdar
Slight Edge Advantage with Guest Joel Gandara
Slight Edge Advantage with Guest Kevin Tacher
The Go ProCast Episode 68 with Joseph Turchi
Get Down To Business with Jeremy Torisk 07.27.22
Get Down To Business with Jeremy Torisk 07.20.22
Get Down To Business with Jeremy Torisk 07.13.22
The Go PROcast Episode 67 With Steve Lover
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