Conflict often get bundled with surprises. As a mediator it's important to not let these surprises throw you. Listen in as Pat shares a recent story of surprise and ways to not let it blow your wig off.
Uninterrupted Statements....not Questions
It's a Pleasure to Greet You
Start the Year; Start the Mediation
Best Way to L.A.
What Will You Give Up?
Show a Little Bit of Culture
Thank the Parties
Prepare Yourself For This
Follow the Parties
You Might Want to Avoid This
What Are The Chances?
Slow It Down
Check Your Biases at the Door
Missing What is Right in Front of You
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