Sean Higgins, Organizational Change Manager for Insight Global, has empathy for the frontline workers after his time working at a grocery store. He uses this empathy to better relate to those deskless workers and the struggles that they face on a daily basis.
On this episode of Frontline Innovators, Sean and Justin discuss how the deskless worker can be better prepared for the changes in technology that they face.
Takeaways
Quote of the show:
9:30 "When I went into some of the stores as part of the team to develop the training, update the communications and so forth - there was, I don't want to say equal group, but - there was a group of people, very excited about being able to use technology in their day-to-day work.
So maybe they had been in a role in that store for a few years. They'd done different things, different departments. Now they're introducing this kind of new, fresh way of working. It's got a high profile, you get a different shirt than the rest of the employees. So you also want to leverage that too.”
Links
Ways to Tune In:
Attracting And Retaining The Frontline - Episode #125 - Justin Eubanks
Choosing The Right Device To Train Your Frontline - Episode #124 - Jerry Ryan
Supporting Your Technology Ambassadors - Episode #123 - Don Jacobson
Co-Creating Change With The Frontline - Episode #122 - Julie Whitten
Articulating The Right Problem With Your Frontline - Episode #121 - Nea Christensen
Sustainable Change For The Frontline - Episode #120 - Bill Padula
Innovating Cybersecurity With The Frontline In Mind - Episode #119 - Ally Dykes
Sustainable Change for the Frontline - Episode #118 - Jennifer Martindale & Stacy Gibbons
Your Frontline Is The Most Important Asset Part 2 - Episode #116 - Gary Brown
Your Frontline Is The Most Important Asset Part 1 - Episode #115 - Gary Brown
Finding A Work/Life Balance For The Deskless Worker - Episode #114 - Sean McCarthy
Using A Human Perspective To Ensure Tech Adoption - Episode #113 - Kayla Thorpe
Consistency With The Frontline - Episode #112 - Dave Rozelle
Supporting The Frontline Generationally - Episode #111 - Gail Norris
The Impact of Shortages In The Workforce - Episode #110 - Steve Mason
Frontline Communication Is Not One Size Fits All - Episode #109 - Cori Chang
The Intersection of Tech & Constraining Workforces - Episode #108 - Gyner Ozgul
In Their Shoes - Episode #107 - Carl Hefele
Understanding The Kinesthetic Learner - Episode #106 - Marie Elliston
Keeping Frontline Technology Grounded - Episode #105 - Andrew Lorraine
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