The episode this week focuses on chatbots and virtual assistants. We investigate both sides of the fence to truly determine if they are in fact differentiators or if they're simply hygeine factors.
Sarah Hollinshead, Head of Content at RFi Group caught up with Peter Wyatt on Bean's unique selling proposition, their data security practices, how they are instilling comfort amongst users and some of their exciting new partnerships launching in the near future.
Chloe James, Group Media Director at RFi Group spoke with Pete Steel from Commonwealth Bank to discuss the catalyst behind creating their new chatbot, Ceba, the research and development process and their data partners behind Ceba and their plans for further personalisation of Ceba for the not so distant future.
The Global Digital Banker Podcast series is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Global Digital Banker Podcast | S4 Ep2 with Railsbank, Ben Smith
Global Digital Banker Podcast | S4 Ep 1 with Volt Bank’s CEO and Founder, Steve Weston
Season 3, Episode19: Banking Predictions 2022 with RFI Global
Season 3, Episode 18: Adrian Toynton FIS
Season 3, Episode 17: Youth Banking with Dom Pym - Up
Season 3, Episode 16: The drive to e-commerce with Hayley Fisher - Adyen
Season 3, Episode 15: Building Better Banks with Monica Millares from BigPay
Season 3, Episode 14: Women in Leadership Roles with Mary Kate Loftus at M&T Bank
Season 3, Episode 13: Deep Dive into Payments with Anne Pieckielon
Season 3 Episode 12: The Future of Customer Onboarding for Australian Banks with Backbase and Heritage Bank
Season 3 Episode 11: Building Sustainable Customer Relationships with Pega
Season 3 Episode 10: Sarah Altuwijri - Banque Saudi Fransi
Season 3, Episode 9: Carolyn Breeze and Luke Fossett - GoCardless on Open Banking
Season 3, Episode 8 - Buy Now Pay Later with Zip, humm and Laybuy
Season 3 Episode 7: Rebecca Schot-Guppy, Fintech Australia
Season 3 Episode 6: Kristy Duncan - Women in Payments: Women in Leadership
Season 3 Episode 5: Financial and digital inclusion and the value of collaboration with Mariko Braswell and Dr. Vinita Godinho
Season 3 Episode 4: Beau Bertoli - Prospa; SME Recovery from the Pandemic
Season 3, Epsiode 3: James Brown - Fintech NZ: Solving key challenges with Fintech
Season 3 Episode 2 - Sutapa Banerjee: Inclusive financial services and the role of behavioural insights
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