Sofeast's resident reliability expert and head of New Product Development, Andrew Amirnovin, joins Adrian from the team to show you the 5-step process of how to fix problem products that are being returned by customers. Everyone hopes they won't be affected by product reliability issues resulting in returns, but if it does happen this information will help you deal with the problem effectively.
Show Sections
00:00 - Greetings and introducing today's topic about how to find and fix the issues causing your product to be returned by customers.
01:46 - 1. Identify the field issues.
10:17 - Are problems exhibited by returned products that have been in the field usually reliability-related?
15:59 - 2. Determine their root cause/s.
19:46 - 3. Develop a solution/s.
22:02 - 4. Implement the solution/s.
29:35 - 5. Monitor the results.
34:21 - Why this process is important and more cost-effective than doing nothing.
40:17 - Wrapping up.
Related content...
Get in touch with us
Subscribe to the podcast
There are more episodes to come, so remember to subscribe! You can do so in your favorite podcast apps here and don't forget to give us a 5-star rating, please:
Exploring Plastic Injection Molding Pilot Runs
The Rise Of The Dragon: Exploring China’s Technology Dominance
10 Common Problems From Chinese Suppliers (& How You Can Deal With Them)
Quality Fade: Silent AND Deadly!
PCBA Protection: How to Care for the Heart of your Electronic Product
Traceability In Manufacturing: Far More Than Just A Safety Net
Boeing's Serious Issue: Bad Manufacturing Habits
Manufacturer's & Buyer's Risks in China: Mitigation and Insurance Tips
Chinese e-Bike/Scooter Battery Fire Risks Are No Joke! (Feat.Clive Greenwood)
Apple Vision Pro Cracking Up! Reliability Problems, So Soon? (BONUS)
Plastic & Metal Development Prototypes: Uses & Limitations
Handing Over To Manufacturing: Best Practices
Technology & Innovation in Freight Forwarding (Feat. Amit Rosenthal, CEO of Proboxx)
What's A Good QA Auditing & Inspection Program For New Products?
Why NOT doing ESD testing on new electronic products is scary!
Impact of Yemen's Houthis On Global Shipping in Jan '24 (BONUS)
The Experience Effect: The Key to Mass Production Cost Reduction & Efficiency
Alaska Airlines Boeing 737 Max 9 Near Disaster! Quality & Reliability Issues?
Cost Vs Quality - How Manufacturers Can Find A Balance
7 Key NPI Tasks To Do Before You Take Your Product Into Production
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
HCI Leadership Revolution
The Ramsey Show
Planet Money