The Sense-sational Customer Experiences Podcast
Business:Management
Consider the sensory experience of those in conflict. This interview with Dr. barbara Strahl, conflict resolution expert, will gently guide you to consider the sensory elements involved in creating productive resolutions. Wes concludes this episode sharing the T.A.M.E. model for responding to angry or upset customers. And yes, the 'b' in barbara is lower case. Listen in as Wes asks Dr. Strahl why she does that.
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