Have you ever considered what it would take to create an atmosphere where once experienced I'm hooked, spoiled, and don't want to go anywhere else? Is your customer care so thick, so profound, and so powerful that once experienced, all other business I patronize pale in comparison. What would it mean for any business that achieves this level of service? For many business owners this may seem difficult or even impossible to achieve. The hardest part is wrapping your head around what it truly takes, only then, can you see and act on the how. In today's episode Mitch and I explore this idea and the endless possibilities.
26 - What does a destructive staff member really cost you? - Driving Change from ATI Podcast - Geoff Berman and Mitch Schneider with special guests Sarah and Stephen Konyndyk
25 - Do you know / have what it takes to attract lifetime customers to your business? - Driving Change from ATI Podcast - Geoff Berman and Mitch Schneider
24 - Understanding the discomfort on the other side of the counter - Driving Change from ATI Podcast - Geoff Berman and Mitch Schneider
23 – Fireside chat with an Industry Icon – Driving Change from ATI Podcast
22 – Has COVID got your vehicle visit frequency down? – Driving Change from ATI Podcast – Joanne Corniola and Russ Crosby
21 – What will you do if you lose a technician? Do you have a plan? – Driving Change from ATI Podcast – Bill Snow
20 – Timeless life advice from Bryan Dodge – Driving Change from ATI Podcast – Bryan Dodge
19 – Check your Ego at the door? – Driving Change from ATI Podcast – Geoff Topps
18 – Are you Enabling your staff? – Driving Change from ATI Podcast – John Byler
17 – Is your business prepared for the unexpected? – Driving Change from ATI Podcast – Eddie Cleveland
16 – How do you give back to your community? What impact does it really have? It may be more than you think. – Driving Change from ATI Podcast – Scott Bonnell
15 – Is your shop headed in the right direction? How do you know? – Driving Change from ATI Podcast – Fred and Jessica Gestwicki
14 – Do you know the three letter word holding you back? – Driving Change from ATI Podcast – Jeff Keeney
13 – Do you have your own voice in your Family business! – Driving Change from ATI Podcast – Kelli Weatherby
12 – Get out of your own way! – Driving Change from ATI Podcast – Keith Greene
11 – How do you Stand out? – Driving Change from ATI Podcast – Matt Purselle
10 – Expect the unexpected – Driving Change from ATI Podcast – Jason Gloria
09 - Your way or the highway - Driving Change from ATI Podcast – Greg Budwine
08 - Are things really as they seem? - Driving Change for ATI Podcast - David Powers
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