When you’ve been practicing continuous improvement for a while, whether as an internal or external consultant, you follow your own advice, and create standard work for yourself. You have an approach to training, and approach to coaching, and an approach to kaizen events. But what happens when your standard approach needs to be updated and improved? We can get as stuck in our ways as we see our clients being.
My guest today is Peggy Fry Barnes who is just such an experienced operational excellence professional. Certified as a Master Black Belt she has enjoyed working with operations and customer support teams in both Financial Services and Technology. She is passionate about customer and employee experience and enjoys coaching teams, individuals and small businesses towards continuous improvement goals. Peggy is sharing her journey of improving her own standard work for kaizen.
Ep 123 You Can’t Do Lean Here: Pharma Marketing Edition with Tirrell Payton
Ep 122 The Stories We Tell with Aurora Winter
Ep 121 Continuously Improving Persuasion with Carlos Alvarenga
Ep 120 Communication as a Lean Process with Geoff Weinstein
Ep 119 Continuously Improving Trust on Your Team with George Dom
Ep 118 Iterating Your Way to Great Leadership with Brian Walch
Ep 117Continuously Improving Leadership with DEI with Kevin Wayne Johnson
Ep 116 The Courage to Deliver Transformation
Ep 115 Learning from Mistakes with Mark Graban
Ep 114 Design for Six Sigma with Kris Stokes
Ep 113 The Qualities of a Lean Leader with Kathy Hadizadeh
Ep 112 Continuous Improvement and Your Legacy with Jann Freed
Ep 111 Drawing Your Way to Continuous Improvement with Ashton Rodenhiser
Ep 110 Contiuously Improving the Feedback Cycle with Carole Stizza
Ep 109 Continuous Improvement and Your Core Values with Andrea Johnson
Ep 108 Rapid Growth and the Power of Lean with Catherine Chabiron
Ep 107 Continuously Improving Your Conversations with Clients with Robert Indries
Ep 106 Continuously Improving Your Connection to Yourself with Katarina Polonska
Ep 105 Continuously Improving Elections with Kerry L. Bass
Ep 104 Continuous Improvement and Spanning Leadership with Wanda Wallace
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