Tiffany Caswell is the Change Management Specialist Commercial Data & Analytics at Alcon. She’s also a Lean Six Sigma Green Belt and a prosci certified change practitioner. Tiffany joins host Justin Lake to talk about change management and how we can better support frontline workers.
Takeaways
Quote of the show
16:42 “Sometimes something that seems so easy and so intuitive may or may not in fact be. So we always try to, whether it's myself or someone directly going to be impacted by the change, to go in and kind of play with it… and I think that's a really important thing to always do.”
Links
Ways to Tune In:
Attracting And Retaining The Frontline - Episode #125 - Justin Eubanks
Choosing The Right Device To Train Your Frontline - Episode #124 - Jerry Ryan
Supporting Your Technology Ambassadors - Episode #123 - Don Jacobson
Co-Creating Change With The Frontline - Episode #122 - Julie Whitten
Articulating The Right Problem With Your Frontline - Episode #121 - Nea Christensen
Sustainable Change For The Frontline - Episode #120 - Bill Padula
Innovating Cybersecurity With The Frontline In Mind - Episode #119 - Ally Dykes
Sustainable Change for the Frontline - Episode #118 - Jennifer Martindale & Stacy Gibbons
Your Frontline Is The Most Important Asset Part 2 - Episode #116 - Gary Brown
Your Frontline Is The Most Important Asset Part 1 - Episode #115 - Gary Brown
Finding A Work/Life Balance For The Deskless Worker - Episode #114 - Sean McCarthy
Using A Human Perspective To Ensure Tech Adoption - Episode #113 - Kayla Thorpe
Consistency With The Frontline - Episode #112 - Dave Rozelle
Supporting The Frontline Generationally - Episode #111 - Gail Norris
The Impact of Shortages In The Workforce - Episode #110 - Steve Mason
Frontline Communication Is Not One Size Fits All - Episode #109 - Cori Chang
The Intersection of Tech & Constraining Workforces - Episode #108 - Gyner Ozgul
In Their Shoes - Episode #107 - Carl Hefele
Understanding The Kinesthetic Learner - Episode #106 - Marie Elliston
Keeping Frontline Technology Grounded - Episode #105 - Andrew Lorraine
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