Understandably, the thought of being contacted by the Health Complaints Commissioner (HCC) following a complaint can be stressful for practitioners and health service providers. However, in many cases, this is usually a result of a lack of understanding of the HCC's processes. In this episode of The Checkup, BN's Scott Shelly is joined by Felicity Lathrop, Resolutions Manager for the Health Complaints Commissioner in Victoria, to uncover the role of the HCC in the complaints resolution process, and hopefully relieve some of the anxiety practitioners and health service providers often feel when dealing with the HCC. Felicity walks us through a day in her life as Resolutions Manager, some of the recurring issues she sees amongst complaints, as well as some tips for health service providers to avoid receiving complaints and for advisers to better manage complaints.
This episode of The Checkup was recorded by Rolln Media and edited by Audio Advantage.
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Episode 24: Voluntary assisted dying: Implementation, consequences, and obligations of the new laws on healthcare practitioners
Episode 23: When courts are asked to turn off life support: a conversation about futile treatment and best interests in the wake of the Archie Battersbee case
Episode 22: The line between voluntary assisted dying and criminal conviction
Episode 19: #FreeBritney – how would Britney’s conservatorship play out in Australia?
Episode 18: The COVID-19 Vaccination with Dr Lai Heng Foong
Episode 17: COVID, mental health and the rise of telehealth with Dr Erika Penney
Episode 16: Cultural and Legal Issues in Indigenous Health with Avelina Tarrago
Episode 15: A Climate Change Emergency with Dr Lai Heng Foong
Episode 14: On the frontline of COVID-19 with Dr Lai Heng Foong
Episode 13: Professional burnout – building resilience and finding your way back with Chelsea Pottenger
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The Case of Keli Lane - Part 2: The psychology of secret pregnancies
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Episode 7: The do's and don'ts of clinical record keeping for nurses
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