Maddie Neuman shares her admiration for the bravery and courage of frontline workers - particularly during the pandemic. Neauman, is the Manager, Learning & Development & Organizational Change Management Office within the Technology organization at T-Mobile. She joins host Justin Lake to give her insight on how upper management can show appreciation for those deskless workers.
Takeaways
Quote of the show:
1:28 “I think sometimes even if communication is trickling down, it changes and morphes as it moves along. And so I think sometimes the issue is the lack of communication.
And sometimes the issue is the changing of the communication as it makes its way through. So I think that's a really big challenge. And I would also say an opportunity for organizations to look at how to get that right, and how to make sure that employee voices and sentiment from the frontline is heard and taken seriously.”
Links
Ways to Tune In:
Attracting And Retaining The Frontline - Episode #125 - Justin Eubanks
Choosing The Right Device To Train Your Frontline - Episode #124 - Jerry Ryan
Supporting Your Technology Ambassadors - Episode #123 - Don Jacobson
Co-Creating Change With The Frontline - Episode #122 - Julie Whitten
Articulating The Right Problem With Your Frontline - Episode #121 - Nea Christensen
Sustainable Change For The Frontline - Episode #120 - Bill Padula
Innovating Cybersecurity With The Frontline In Mind - Episode #119 - Ally Dykes
Sustainable Change for the Frontline - Episode #118 - Jennifer Martindale & Stacy Gibbons
Your Frontline Is The Most Important Asset Part 2 - Episode #116 - Gary Brown
Your Frontline Is The Most Important Asset Part 1 - Episode #115 - Gary Brown
Finding A Work/Life Balance For The Deskless Worker - Episode #114 - Sean McCarthy
Using A Human Perspective To Ensure Tech Adoption - Episode #113 - Kayla Thorpe
Consistency With The Frontline - Episode #112 - Dave Rozelle
Supporting The Frontline Generationally - Episode #111 - Gail Norris
The Impact of Shortages In The Workforce - Episode #110 - Steve Mason
Frontline Communication Is Not One Size Fits All - Episode #109 - Cori Chang
The Intersection of Tech & Constraining Workforces - Episode #108 - Gyner Ozgul
In Their Shoes - Episode #107 - Carl Hefele
Understanding The Kinesthetic Learner - Episode #106 - Marie Elliston
Keeping Frontline Technology Grounded - Episode #105 - Andrew Lorraine
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