You've been supplying to a particular customer for many years and there's an established process that helps deliver the product or service and get paid on time. But what happens if things change at the customer end and their process suddenly becomes more complex.
In this podcast, RIABU’s Simon Littlewood and Mark Laudi discuss how SMEs can deal with the difficult situation through customer intimacy, a relationship-building process that is a core element of RIABU’s Virtuous Revenue Cycle, and why having a cash flow forecast is important for your working capital.
Negotiate your contract price at acceptable profit margins
Customer intimacy is about nurturing relationships at all levels
How UK SMEs can deal with rapidly rising input costs
Borrowing money can’t solve SMEs’ cashflow problems anymore, but operational efficiencies can
If you want customers to follow payment terms, internal stakeholders need to sing from the same hymn sheet
How clear communication can get you paid on time
Payment of invoices on time benefits all stakeholders
The important link between environmental sustainability and cash flow
Outlook for SMEs in China, UK, and eastern Europe
More UK companies are going bankrupt
How to reset your customer relationships for 2022
Singapore vs Hong Kong: Which city‘s SMEs are better at getting paid on time?
Lessons for suppliers from the Evergrande saga
The true cost of late payments
Tech is not a silver bullet for invoicing problems
Why so many businesses fail in their first year
Using technology to better your customer relationships
How to stop draggy payments
We speak to someone who actually gets paid on time!
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