Thank you for joining me for this series titled "Stronger Through Adversity." This series highlights key takeaways from my upcoming book of the same name. That book is based on conversations and work with more than 140 global leaders. This installment is titled "Put Your Mask On First."
Leading through the pandemic has been an adventure. According to the CEOs and board members with whom I interacted, that adventure often meant self-sacrifice. Many leaders were working 16, 18, and 20 hours a day. I will be honest I was in that 20 hours a day camp myself.
In Stronger Through Adversity, leaders share how they maintain balance, self-talk, exercise, deep breathing, and movement. Leaders link improved performance to self-care rituals, where (as in the instructions of flight attendants) they put their self-care masks on first so they could assist others.
What are your self-care rituals? How diligently have you been putting your self-care mask on first? How do you remind yourself to pause, breathe, and move?
If you would like to learn more about Stronger Through Adversity and get your special pre-order offer head to strongerthroughadversity.com.
Driving Customer Loyalty by Zigging When Others Zag
Cultivating a Winning Company Culture: Lessons from an Australian Trailblazer
Scaling Your Business with Customer Magic - Part 2
Scaling Your Business with Customer Magic - Part 1
The Magic of Customer -Centricity: Unveiling the Secrets of a Transformative Underdog
Navigating Growth and Innovation: Insights for Your Business
Injecting Fun into Your Business Culture: A Lesson from Zappos
Elevating Customer Service: A Guide for Business Leaders & Managers
Maximizing Customer Loyalty: Lessons from the Tech Industry's Best
How to Building Customer Loyalty Through Service Recovery
Are You Glocal?: How to Balance Brand Consistency with Community Connection
Cultivating Passion and Purpose: The Power of Rituals in Business
Create a Zappified Customer Experience - 5 Service Steps Courtesy of Zappos
Silo Busting Your Way to Customer Loyalty and Referrals
Customer Care vs. Speed of Service: Finding the Right Balance
Driving Customer Experience through Personalization
Starbucks - A Guide to Fostering Customer Connection
The 2024 Customer Experience Thrill Ride: Trends, Projections & Tips
How to Finish the Year Refreshed & Engaged - Reflecting and Revitalizing
Navigating the Holiday Rush with a Relationship-First Approach
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