This week our guest is Charlie Boyle, the CEO of Customer Service Excellence Ireland. Strong advocate that customer service starts deep within an organisation and not just a front of house function. Sees customer experience as the key battleground for the hearts and minds of the consumer in the coming years.
Today Charlie discusses How Might We Balance Tech With The Human Touch?
Tech has been and will continue to add value to the customer experience. However, we run a big risk of going all-in with tech and forgetting we are dealing with humans. Balance is required now not when we have over-run the tech advancement.
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How Might We Guide Our Mind for Success
How Might We Learn From History To Make Better Decsions
How Might We Create Mutually Benificial Relationships
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How Might We Convert Strategy Into Action
How Might We Improve Relationships on LinkedIn
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How Might We Go Back To The Future With Leadership
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How Might We Return to Purpose in Talent Development
How Might We Make L&D More Attractive
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How Might We Leverage Micro-Learning for Better Results
How Might We Prepare Participants to Learn
How Might We Play in L&D
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