CONTINUOUS IMPROVEMENT AND THE KIND LEADER WITH KARYN ROSS
In today's age, when companies' primary outlook is to compete and win, bad management and leadership practices are rampant. Many people suffer inside organizations because of this. In this episode I discussed with Karyn Ross how to be a Kind Leader. AND how important it is to be kind even if you are not in a leadership role. We discuss why this will help you to lead a happy life and help others within your organization. Karyn Ross, who is the author of “The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness ‘’ defines kindness as when we take EMPATHY (which is our ability to put ourselves in someone else's shoes} and move to ACTION, deciding what to do and then doing it.
KARYN ROSS
An experienced lean consultant, coach and practitioner, Karyn Ross is the coauthor, with Jeff Liker, of the Shingo Award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Ross is an internationally acclaimed keynote speaker, consultant, coach, and practitioner. Focused specifically on services, Karyn has worked with small, medium, and large organizations in sectors as diverse as insurance, financial services, HR, transportation, and retail. Using her unique approach, Karyn teaches people how to combine creativity with lean practices to ensure that every customer receives exactly what they want, when they want it, right the first time with a personal, human touch and she's the author of six books one of her book is “The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness ‘’
LinkedIn :https://www.linkedin.com/in/krclean4service/
Personal Website: https://karynrossconsulting.com/
Topics in this podcast:
KEY TAKEAWAYS
Memorable Quotes from the Episode
KARYN ROSS
“When we experience fear we tend to treat others unkindly because were focused on ourselves but remember the definition of kindness, kind leaders are focused on the positive outcomes for others’’
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