The Bcast

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The Bcast is the official podcast of Bplans.com, hosted by Jonathan Michael and Peter Thorsson. Tune in weekly for a fun and informative discussion that will help you grow your business. Every week, we bring in business experts to discuss the latest trends in marketing, sales, and entrepreneurship. Skip the stuffy MBA classroom and get information and advice that will actually help you grow your business today—and have some fun while you’re doing it.

Episode List

Episode 16: Season One Finale | The Bcast

Jan 12th, 2016 12:00 AM

Jonathan and Peter look back on the first season of The Bcast, and discuss what the future holds. Take the Season 1 Survey: http://bplans.com/podcast Follow us on Twitter: @Bplans

Episode 15: Unhappy Customers, Scott Gerber of the YEC, & Volkswagen | The Bcast

Dec 16th, 2015 10:47 PM

Peter and Jonathan discuss how to handle unhappy customers, interview Scott Gerber of the Young Entrepreneur Council, and talk about Volkswagen's customer service disaster. Show Notes: Unhappy Customers (:30) How Should You Handle Unhappy Customers? - bit.ly/1OY12p3 Do You Have What It Takes to Provide Stand-out Customer Service? - bit.ly/1r3IMPy 10 Ideas for Winning Back Unhappy Customers - bit.ly/1p6J7PX Turn a Negative Customer Service Experience into a Positive - bit.ly/1O0Ngow What Can I Learn From an Angry Customer? - bit.ly/1J0SzNl The Nordstrom’s Urban Legend - bit.ly/1O0N7kY Top Gear - bit.ly/1Nnz1Vo Scott Gerber (17:00) Scott's Website - bit.ly/1OmFqji YEC - bit.ly/1lBVS8R Volkswagon (31:08) The Story - bbc.in/21Wav7B The Software - nyti.ms/1NnyZfZ

Episode 14: Be Your Own Boss, Restaurant Owners, & Friendliest Cities for Businesses | The Bcast

Nov 13th, 2015 7:28 PM

Peter and Jonathan discuss the pros and cons of being your own boss, interview Eric Cacciatore (creator of the Restaurant Unstoppable podcast) about what he's learned from other restaurant owners, and examine Thumbtack's list of the 10 friendliest cities for small business. Show Notes: Being Your Own Boss (1:27)   The Pros and Cons of Being Your Own Boss - bit.ly/20RPHgJ  The 10 Commandments of Being Your Own Boss - onforb.es/1WWWot9  Signs That You Are Your Own Boss - onforb.es/1PGeJKC Inte...

Episode 13: How to Solve Problems in Your Business, Human Resources, and #Zappos | The Bcast

Oct 30th, 2015 4:26 PM

In this episode, Peter and Jonathan discuss Kaizen, Kanban, and Scrum methodology and how they can be applied to small businesses. They also chat about recent changes at Zappos, and the CFO of Palo Alto Software, Trevor Betenson, talks about human resources and conflict resolution. Show Notes: How to Solve Problems In Your Business - http://bit.ly/1LgR1F1 A Brief Introduction to Kanban - http://bit.ly/1Wol2me Get Better at Getting Better - http://bit.ly/1OdjHQi A Brief Introduction to Scrum ...

Episode 12: How to Define Your Target Market, Guest Eric Siu, and the #MinimumWage | The Bcast

Oct 6th, 2015 11:55 PM

Peter and Jonathan discuss how to define your target market, competitive analysis with Eric Siu (The Growth Everywhere podcast), and whether or not the federal minimum wage should be increased. What do you think? Share your opinion with us by emailing us at Bcast@bplans.com or reach out to us on Twitter: @Bplans. Show notes: - How to Define Your Target Market: http://bit.ly/1JCf1OT - TAM, SAM, and SOM: http://bit.ly/1ARJftn - quickfacts.census.gov - Malcolm Gladwell's TED talk on Pa...

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