Commanding a Price Premium
Focus builds a perception of expertise in the minds of the prospect. Those who are perceived as experts command a premium price.
Innovating by examining other industries
Learn why you can't rely on customers to come up with your company's best innovations.
Putting People First
Jim Sinegal, CEO of the nation's 4th largest retailer, defies conventional wisdom by putting his people first - before Wall Street. "Wall Street is in the business of making money between now and next Tuesday," he said. "We're in the business of building an organization, an institution that we hope will be here 50 years from now. And paying good wages and keeping your people working with you is very good business."
Inspiring Your People
Inspire the believers and motivate the non-believers. There is no room for "well wishers to the cause" in your organization. Active participation in keeping the promise to your customers is essential for brand integrity.
True Differentiation
Price, quality and service are not differentiators. Thanks to rising customer expectations, they're merely a prerequisite to play in the game today.