The HBR Channel

Make Time for Small Talk in Your Virtual Meetings

Before Covid, executives often had the chance to casually chat with colleagues while they grabbed coffee before a meeting started. Today, as participants’ windows pop up on the screen, it’s either talk to everyone or don’t talk at all. Here are four ways to bring small talk back.

Know Your Customers' Jobs to Be Done

Companies can design better products by looking at the jobs that customers are struggling to do. Learn how in this video slide deck.

Whiteboard Session: How to Work Successfully Across Borders

Adopt these mindsets and behaviors.

The New Science of Customer Emotions

They can be a source of competitive advantage and growth.

Whiteboard Session: Why Every Organization Needs an AR Strategy

Michael Porter and Jim Heppelman explain how augmented reality will change how we work.