New Adjuster Podcast

Bonus Episode: Off-Season Mailbag with Murphy

You asked, we answered. In this special off-season Q&A, Murphy tackles your most-asked questions about claims adjusting. Fast, practical, and straight from the trenches—perfect for new adjusters planning their next move. Subscribe, leave a review, and send your questions for the next mailbag!

S3|E8 Adjuster Coach Reveals How to Succeed in the Industry

In this final episode of Season 3, The New Adjuster Podcast welcomes Pablo Gonzalez, an Adjuster Career Coach and mentor who has helped over 12,000 adjusters get licensed and find real traction in the industry.Whether you’re newly licensed or still figuring out your next move, this episode offers clear, practical advice for navigating the critical gap between passing your exam and landing your first deployment.🎙️ Topics Include:The #1 gap between licensing and getting hiredMentorship and accountability: what it really looks likeMindset tips for overcoming slow starts and rejectionRookie mistakes to avoidThe value of being bilingual in the claims worldTraits of adjusters who actually succeed long-term💡 Sponsored by Blue Leopard Agency. Start your smarter marketing strategy today at blueleopardagency.com🎯 Subscribe for more insider stories, strategies, and tools to thrive in your adjusting career.

S3|E7 Why Most New Adjusters Fail – The Training You Actually Need

Host Murphy sits down with veteran training manager Craig Fowler from CNC to unpack the critical role that focused, practical training plays in an adjuster’s success. Craig shares why some rookies tank while others thrive, how training differs between desk and field roles, and which skills new adjusters often overlook. You’ll learn how industry expectations have shifted over time, the top three things you should master early on, and actionable tips for continuing education—even after you’re licensed and in the field.Whether you’re fresh out of licensing or looking to sharpen your skillset, this episode delivers the training roadmap you need to stand out and succeed.Subscribe in your favorite podcast app so you never miss an episode!

S3|E6 Tales from the Field: Tips from Real Field Adjusters

Join Murphy and Kelsey for Season 3, Episode 6 of The New Adjuster Podcast—“Tales from the Field”—where we go boots-on-the-ground with CNC’s top field adjusters, Aaron Reed and Rusty Garrett. Discover how they broke into flood and property adjusting, what their first deployments taught them, and the biggest surprises they’ve encountered on-site. You’ll hear a step-by-step look at a typical field day—juggling inspections, deadlines, and policyholder communications—plus real-world advice on essential gear, managing stress during hurricanes and floods, and turning early mistakes into career-building lessons.Whether you’re preparing for your first deployment or looking to sharpen your field skills, you’ll walk away with actionable tips and hard-earned wisdom to accelerate your claims career.🔗 Join our Facebook group: The New Adjuster Podcast Community🎧 Subscribe and Review: Apple Podcasts | Spotify | Google Podcasts

S3|E5 Tales from the Desk: Tips from Real Desk Adjusters

Hosts Murphy and Kelsey go behind the scenes at CNC’s desk department to bring you firsthand insights from four experienced desk adjusters. Join Tammy Reed, Mary Berry, Cassandra Daniels, and Kelly Hensley as they share how they broke into property and flood desk adjusting, what a typical day looks like, common file‐processing pitfalls, and the communication hacks that keep field and desk teams in sync. Whether you’re just starting out or looking to sharpen your desk skills, you’ll leave this episode armed with actionable tips to level up your claims game.12:15 – A Day in the Life Discover what a typical workday looks like at the desk: from triage calls and file reviews to coordinating with field adjusters.17:30 – Common Challenges and File Pitfalls Learn the top three mistakes that slow down claims and how you can catch them before they become problems.23:45 – Advice for New Adjusters Our panel shares their best “desk hacks”—from time management tricks to documentation dos and don’ts that will make your reviewer’s life easier.29:10 – Field vs. Desk Communication Why clear, consistent communication is non-negotiable—and the tools and strategies our guests rely on to stay aligned with field teams.33:40 – What They Love and What Tests Their Patience Personal reflections on the most rewarding—and most challenging—aspects of desk work.🔗 Join our Facebook group: The New Adjuster Podcast Community🎧 Subscribe and Review: Apple Podcasts | Spotify | Google Podcasts